Thank you for using Rider Ledger. The app is an independent manual record-keeping tool and is not connected to delivery-platform accounts.
Frequently asked questions
My records disappeared after changing country
Records are separated by country and currency. Open Settings and switch back to the country where you entered them. The app does not convert or merge records from different countries automatically.
An amount or monthly total looks wrong
Check the selected country, currency, income/expense type, and date. Edit the record if needed. Tax and net-income figures are estimates based on the values and rate you enter, not official tax advice.
How do backup and restore work?
Your records are stored on the phone first. The first time you choose cloud Backup, the app creates a unique backup ID and uploads the recoverable copy. Keep the ID private and write it down after the backup succeeds. Restore replaces the current local ledger with the selected backup, so make a file backup first if you need both versions.
You can also export a JSON backup file and store it in a location you control. Do not edit the file manually.
I changed or lost my phone
Install Rider Ledger and restore using your saved backup ID, or import a previously exported JSON file. DDak Labs cannot identify or recover a forgotten backup ID for you.
I cannot change advertising privacy choices
The privacy-options entry is available only where Google requires it. If it is not shown, use the privacy and advertising controls provided by your device. Ads are requested as non-personalized ads.
How do I report a translation problem?
Use Settings → Report translation issue. The email draft includes your selected country and language; remove any information you do not want to send.
How do I request cloud-backup deletion?
Cloud-backup deletion is not available inside the app. Send a request with the backup ID to ddaklabs@gmail.com. DDak Labs may ask for information needed to verify the request before deletion.
Basic troubleshooting
- Update Rider Ledger from the App Store or Google Play.
- Close and reopen the app.
- Check available storage and network access.
- Before reinstalling or clearing app data, save the backup ID and create a current cloud or file backup.
Contact
Email ddaklabs@gmail.com. Include the device model, OS version, app version, selected country/language, and steps to reproduce. Do not send your full ledger or backup ID unless it is necessary for the request.